Asst Mgr - CEC Assoc Support

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Manager, CEC Associate Support is expected to support employees working within Marriott’s Customer Engagement Center in Singapore. Responsibilities may include coordinating associate-support activities, responding to employee concerns, maintaining accurate records, assisting with communications and engagement initiatives, and working with operational and human-resources teams to resolve issues efficiently. Candidates should have experience in hotel operations, customer service, employee relations, contact-center support or a similar environment. Strong communication, organization, confidentiality and problem-solving skills are important. The role requires a service-minded approach, attention to detail, professionalism and the ability to manage competing priorities in a multicultural, fast-paced workplace. Familiarity with Marriott systems, HR procedures and contact-center operations would be advantageous.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels, resorts and serviced residences across numerous countries. Its brands include Marriott Hotels, Sheraton, Westin, W Hotels, The Ritz-Carlton, St. Regis, Le Méridien, Courtyard and many others. Marriott provides accommodation, dining, meetings, events, leisure and guest-services experiences for business and vacation travellers. The company is widely known for its hospitality-focused culture, global career opportunities and Marriott Bonvoy loyalty programme. Its Customer Engagement Centers support guests, reservations and hotel operations through phone, digital and other service channels. In Singapore, Marriott benefits from the city’s position as a major tourism, business and aviation hub, offering employees exposure to international guests, regional operations and diverse hospitality practices.