Guest Relations Officer (Japanese) - Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Japanese) welcomes and assists Japanese-speaking guests, handles requests and concerns, supports check-in and check-out, coordinates with hotel departments, and helps deliver a personalised luxury experience. Candidates are expected to speak fluent Japanese and good English, with Thai language skills an advantage. Previous experience in guest relations, front office, concierge, or a luxury hotel is preferred. The role requires polished communication, cultural awareness, professional presentation, strong attention to detail, and the ability to remain calm while resolving issues. Flexibility for shifts, weekends, and public holidays is essential, together with a genuine service-minded attitude.

About the employer

Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, is an upscale Marriott International property located near Bangkok’s Asok intersection and Sukhumvit’s shopping, dining, and entertainment districts. The hotel is known for refined accommodation, attentive service, international dining, meeting facilities, and convenient access to the BTS Skytrain and MRT. As part of Marriott’s Luxury Collection portfolio, it caters to leisure travellers, business guests, and guests seeking distinctive local experiences delivered to international standards. Employees work in a multicultural environment and are expected to provide warm, personalised hospitality while maintaining professional service standards. The property offers opportunities across rooms, food and beverage, events, engineering, finance, and guest services, with the resources and training associated with a major global hotel group.

Working in Thailand

Thailand offers varied opportunities in hotels, resorts, restaurants, tourism, wellness, diving, retail, and teaching. Bangkok is the main employment hub, while Phuket, Koh Samui, Krabi, Koh Phi Phi, and Pattaya provide seasonal resort work. Thai culture values politeness, respect, calm communication, and appropriate dress, particularly in workplaces and temples. Island living is relaxed and outdoors-oriented, with beaches, warm weather, local markets, and a lower cost of living than many major cities, although housing and transport can be expensive in popular resort areas. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and work permit before starting work; requirements vary by nationality and position. Employers commonly assist with documentation, but candidates should confirm benefits, accommodation, taxes, and visa support in writing. Bangkok offers better public transport and year-round career stability than most islands.