Guest Service Officer (Korean) - Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Officer (Korean) welcomes guests, handles check-in and check-out, responds to requests, provides local information, coordinates with hotel departments, and helps deliver a smooth luxury guest experience. The role typically requires fluent Korean and English, strong communication and customer-service skills, professional presentation, attention to detail, and the ability to remain calm during busy periods. Previous front-office, guest-relations, or luxury-hotel experience is preferred. Candidates should be flexible with shifts, including weekends and public holidays, comfortable using hotel systems, and committed to Marriott service standards.

About the employer

Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok, is a premium five-star hotel located on Sukhumvit Road near Asok and the BTS Skytrain. The property offers upscale accommodation, restaurants, bars, meeting facilities, spa services, and personalized guest experiences for international and local travelers. It operates under Marriott International, one of the world's largest hospitality companies, with a broad portfolio of global hotel brands and established standards for service, training, and career development. The hotel caters to business travelers, leisure guests, families, and luxury customers, with a strong focus on attentive service and cultural awareness. Employees generally work in a multicultural environment and may receive benefits such as service charge, staff meals, uniform support, training, and opportunities for internal mobility, subject to the employment package.

Working in Thailand

Thailand offers hospitality, tourism, restaurant, wellness, retail, diving, and customer-service opportunities, especially in Bangkok, Phuket, Koh Samui, Krabi, Pattaya, and Chiang Mai. Island life is generally warm, social, and outdoors-oriented, with beaches, markets, water activities, and a relaxed pace, although tourist areas can be busy during high season. Thai culture values politeness, respect for hierarchy, modest behavior, and the traditional greeting known as the wai. Living costs vary: Bangkok and major resort areas are more expensive, while smaller islands may have fewer services and higher imported-goods prices. Foreign employees normally need a job offer, a Non-Immigrant B visa, and a Thai work permit arranged with employer support before working legally. Candidates should confirm salary, accommodation, service charge, medical coverage, transport, and visa responsibility before relocating.