Guest Experience Expert (Daily Worker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert supports visitors throughout their stay, including welcoming guests, handling check-in and check-out assistance, answering questions, responding to requests, coordinating with hotel departments, and helping resolve concerns. The role typically requires strong communication, a friendly and professional manner, basic computer skills, good personal presentation, and the ability to work flexible shifts, weekends, and holidays. Previous hotel, customer-service, or front-office experience is useful, while knowledge of English and Indonesian is expected. The candidate should be attentive, patient, service-minded, dependable, and comfortable working in a busy environment. As a daily worker, flexibility and consistent attendance are particularly important.

About the employer

Fairfield by Marriott Surabaya is part of Fairfield by Marriott, an international hotel brand operated under Marriott International. Fairfield hotels focus on dependable accommodation, welcoming service, practical comfort, and good value for both business and leisure travelers. The Surabaya property serves guests visiting East Java’s commercial and industrial center, as well as travelers connecting to nearby attractions and destinations. Employees work within Marriott’s global service standards, which emphasize guest care, teamwork, professionalism, cleanliness, and responsible business practices. Marriott International provides opportunities across many hospitality functions, including guest services, food and beverage, housekeeping, engineering, sales, and administration. Working at Fairfield by Marriott Surabaya can provide valuable experience in an internationally recognized hotel environment, with opportunities to develop customer-service, communication, and operational skills.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across its major islands. Java, including Surabaya, offers the widest range of hotel, retail, manufacturing, technology, and service jobs, while Bali is especially strong in tourism and hospitality. Sumatra, Kalimantan, Sulawesi, and Papua also offer opportunities in resources, logistics, tourism, education, and public services. Indonesian culture values politeness, community, family, and respect for religious traditions. Lifestyle varies from busy cities to relaxed coastal and rural areas, with generally affordable food and transport, although housing costs differ by location. Foreign nationals normally need an appropriate work visa and work authorization arranged with an employer; working on a tourist visa is not permitted. Relocating workers should budget for housing, health insurance, transport, and document processing, and should confirm salary, accommodation, taxes, and visa sponsorship before accepting an offer. Surabaya has good transport, shopping, hospitals, and international-airport access.