Spa Host

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Spa Host welcomes guests, manages spa arrivals and bookings, explains treatments and facilities, processes payments, supports retail sales, and helps maintain a calm, clean and professional environment. Candidates should have excellent customer service and communication skills, a polished presentation, strong attention to detail and confidence using booking or point-of-sale systems. Previous experience in a hotel, spa, beauty, wellness or guest-services setting is desirable. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain organised during busy periods. A genuine interest in wellbeing and the ability to recommend suitable treatments or products are expected.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many international markets. Its brands range from luxury properties to select-service hotels, supported by the Marriott Bonvoy loyalty program. W Brisbane is a luxury hotel located in Brisbane's riverside entertainment precinct, known for its contemporary design, restaurants, bars, event spaces and wellness facilities. As part of the W Hotels brand, the property promotes energetic service, individuality, creativity and a modern approach to luxury. Employees typically work in a fast-paced, guest-focused environment with opportunities for training, career development and movement across Marriott properties. The company places strong emphasis on service standards, inclusion, teamwork and creating memorable experiences for guests.

Working in Australia

Australia is a large island country with strong employment opportunities in hospitality, tourism, healthcare, construction, technology, education and agriculture. Brisbane offers a warm subtropical climate, relaxed outdoor lifestyle, beaches and national parks nearby, and a multicultural dining and arts scene. Australian workplace culture is generally friendly, direct, punctual and team-oriented, with strong expectations around safety, fairness and customer service. Major cities can be expensive, particularly for rent, so researching accommodation and transport before arrival is important. Visa options may include Working Holiday, employer-sponsored, skilled or student visas, depending on nationality, qualifications and age. Most temporary workers need the legal right to work and an Australian tax file number. New arrivals should arrange suitable health insurance, banking, mobile service and local transport. Brisbane has good public transport, while regional areas may require a car. Check official Australian immigration sources for current visa rules.