University Intern (Reservations)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The University Intern (Reservations) supports the reservations team at The Westin Kuala Lumpur by handling booking enquiries, updating reservation systems, confirming guest details and assisting with room availability and rate information. Candidates are typically current university students studying hospitality, tourism, business or a related discipline. Good communication skills, basic computer knowledge, attention to detail and a professional service attitude are expected. The intern should be willing to learn Marriott procedures, work cooperatively with colleagues, protect guest information and provide accurate, timely assistance. English proficiency is generally important, while knowledge of additional languages and familiarity with hotel systems may be advantageous.

About the employer

The Westin Kuala Lumpur is a premium Marriott International hotel located on Jalan Bukit Bintang, in the heart of Kuala Lumpur’s major shopping, dining and business district. Westin Hotels & Resorts focuses on guest wellbeing through its signature sleep, fitness, nutrition and personalised service programmes. The hotel provides accommodation, restaurants, meeting facilities, wellness services and business hospitality for both leisure and corporate travellers. As part of Marriott International, it operates within a global network of hotels and benefits from established training, service and career-development standards. An internship at the property can provide practical exposure to hotel reservations, guest communication, hospitality technology and daily commercial operations while allowing students to experience an international hotel brand.

Working in Malaysia

Malaysia is a multicultural country rather than a single island destination, with Kuala Lumpur located on the mainland peninsula. Hospitality opportunities are strongest in hotels, resorts, restaurants, tourism, events and airlines, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Malay, Chinese and Indian influences shape the country’s food, festivals and daily life, while English is widely used in tourism and business. Kuala Lumpur offers modern shopping, public transport, affordable food and a lively urban lifestyle; island locations provide a slower resort-oriented setting. International students and interns should confirm whether their placement is sponsored under Malaysia’s approved training or internship arrangements, as visa requirements vary by nationality and programme. Employers or universities normally assist with documentation. Plan for accommodation, transport, insurance and living costs before arrival, and check current immigration rules with the Malaysian mission or employer.