FIT Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The FIT Agent manages reservations and enquiries for free independent travellers, ensuring accurate booking details, room availability, rates, and guest preferences. Requirements typically include hospitality or reservations experience, strong communication skills, attention to detail, and confidence using hotel reservation systems and standard office software. Japanese and English proficiency are likely important at W Osaka, while additional languages are advantageous. The successful candidate is expected to provide prompt, professional service, coordinate with Front Office and other departments, handle amendments or cancellations, protect guest information, and support the hotel’s revenue and service standards. Flexibility for shifts, weekends, and public holidays is normally required.

About the employer

W Osaka is a luxury lifestyle hotel operated under Marriott International’s W Hotels brand. Located in Osaka’s Shinsaibashi area, the hotel combines contemporary design, energetic social spaces, restaurants, bars, and distinctive guest experiences inspired by the city’s culture. W Hotels targets modern luxury travellers and places strong emphasis on personalized service, music, food and beverage, design, and local connection. As part of Marriott International, W Osaka benefits from global hospitality standards, international career opportunities, structured training, and employee travel benefits. The hotel’s team works across accommodation, dining, events, wellness, and guest experience departments, making it a dynamic environment for candidates interested in a fast-paced, multicultural hospitality career in Japan.

Working in Japan

Japan offers opportunities in hotels, restaurants, tourism, retail, technology, education, and international business, with Osaka providing a lively market and generally lower living costs than Tokyo. Japanese workplaces value punctuality, teamwork, respect, and careful attention to detail. Osaka is known for friendly local culture, excellent food, efficient transport, and easy access to Kyoto, Nara, and Kobe. Living costs vary, but accommodation, transport, and health insurance should be included in relocation planning. Foreign employees normally need an employer-sponsored work visa matching their role; the employer usually provides supporting documents, while the applicant applies through immigration and a Japanese consulate. A valid passport, employment contract, certificate of eligibility, and residence registration are commonly required. Japanese language ability improves daily life and career prospects, although international hotels may use English extensively.