Reservations Agent - UAE National

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room reservations, amendments, cancellations and guest enquiries through telephone, email and hotel systems. Requirements typically include UAE nationality, strong English communication skills, customer-service experience or hospitality training, computer literacy and good attention to detail. Knowledge of Opera or another reservations system is an advantage. The successful candidate is expected to provide accurate information, convert enquiries into bookings, follow Marriott service standards, protect guest data, coordinate with Front Office and Revenue teams, and maintain a professional, welcoming manner. Flexibility for shifts, weekends and public holidays is normally required.

About the employer

Aloft by Marriott Al Ain is a contemporary lifestyle hotel operated under Marriott International’s Aloft brand. Located in Al Ain, Abu Dhabi Emirate, the hotel is designed for modern, social-minded travellers and typically combines stylish rooms with restaurants, lounges, meeting facilities, fitness amenities and technology-focused guest services. Aloft properties are known for their relaxed atmosphere, open social spaces and emphasis on music, design and informal hospitality. As part of Marriott International, employees may benefit from structured training, global service standards, internal mobility and associate travel programmes, subject to eligibility. The hotel serves leisure guests, business travellers, groups and local visitors, making teamwork across Reservations, Front Office, Food and Beverage and Sales important. This role supports the hotel’s booking performance while helping guests receive clear, efficient and friendly service from their first enquiry.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, offering strong opportunities in hospitality, tourism, aviation, retail, finance, technology and construction. Dubai and Abu Dhabi have the largest international job markets, while Al Ain provides a quieter, family-oriented lifestyle with lower congestion and access to parks, mountains and cultural attractions. UAE society blends Emirati traditions with a large expatriate community. Arabic is the national language, while English is widely used at work. Summers are extremely hot; winters are pleasant and suitable for outdoor activities. Employers normally arrange employment visas, medical testing, Emirates ID processing and, in some cases, accommodation or transport. UAE nationals generally do not require an employment visa and may be hired through Emiratisation programmes. Candidates should confirm salary, benefits, housing, transport, insurance and probation terms before relocating. Public conduct, dress and local laws should be respected.