Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to requests, explains hotel facilities, handles payments, and helps create a smooth, personalized stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer ability, and good spoken English; previous hotel or front-office experience is advantageous. The role requires a friendly, attentive, and solution-focused attitude, with the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is expected. Knowledge of local attractions and Indonesian hospitality practices is helpful. Candidates should be comfortable working closely with other departments and consistently follow Marriott service standards.
Can I work in Bali?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer plan plus a USD 100 a month levy; managers and experts only.
Official source: Directorate General of Immigration: work visas for foreign workers. Checked October 2026.
What the job usually comes with in Bali
Usual for Bali, varies by employer. Checked October 2026.
| Housing | Local staff live off site; managers get a villa or an allowance |
|---|---|
| Meals | Duty meals |
| Flights | Joining flight and a yearly home ticket (senior staff) |
| Service charge | 95% of the service charge goes to staff (by law) |
| Contract | Fixed term, up to 2 years |
| Leave | 12 days; one month religious-holiday bonus (by law) |
| Income tax | 5% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Bali
Who can work there by passport, what a job usually includes, and island life.
About Four Points by Sheraton Bali Ungasan
Four Points by Sheraton Bali Ungasan is a Marriott International hotel located in the Ungasan area of Bali’s southern Bukit Peninsula. The property combines contemporary accommodation with practical, relaxed service and caters to leisure travelers, families, groups, and business guests. Its setting provides access to beaches, cultural attractions, restaurants, and Bali’s airport, while the hotel offers facilities such as dining venues, meeting areas, a swimming pool, and guest services. As part of the Four Points brand, the hotel focuses on approachable hospitality, comfortable stays, local experiences, and reliable service rather than formal luxury. Employees work within Marriott’s international standards and may receive training, staff benefits, career development opportunities, meals, uniforms, and other benefits depending on local policy and employment terms.