Reservation Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Agent manages guest bookings, amendments, cancellations, and inquiries through telephone, email, and reservation systems. Candidates should have strong communication and customer-service skills, good computer literacy, attention to detail, and the ability to work accurately under pressure. Previous experience in hotel reservations, front office, or a similar hospitality role is preferred. Familiarity with hotel property-management systems and fluent English are valuable; knowledge of additional languages is an advantage. The successful candidate is expected to provide prompt, polished assistance, maintain accurate booking information, support occupancy and revenue goals, and coordinate effectively with Front Office, Sales, and other hotel departments.

About the employer

KARV A Luxury Collection Resort & Spa Jimbaran is presented as a luxury hospitality property in Jimbaran, Bali, serving leisure and business travelers in one of Indonesia’s best-known resort destinations. As part of Marriott International’s Luxury Collection environment, the resort is expected to focus on distinctive local character, refined guest service, high-quality accommodation, dining, wellness, and personalized experiences. Reservation colleagues are central to the guest journey, helping travelers select suitable rooms, understand packages, and receive accurate information before arrival. The property’s operations typically involve close coordination among Reservations, Front Office, Revenue Management, Sales, Housekeeping, Food and Beverage, and Guest Relations. Employment may offer exposure to international service standards, structured hotel training, and career development within a global hospitality network. Exact ownership, benefits, and employment conditions should be confirmed directly with the recruiting property.

Working in Indonesia

Bali offers strong opportunities in hotels, villas, restaurants, tourism, wellness, events, and travel services, especially in Jimbaran, Kuta, Seminyak, Canggu, Nusa Dua, and Ubud. The island blends Hindu traditions, temple ceremonies, community life, surf beaches, rice terraces, and an increasingly international lifestyle. Living costs vary widely: local areas are affordable, while popular expatriate districts can be expensive. Traffic, seasonal demand, and occasional infrastructure issues are part of daily life. Foreign employees generally need employer sponsorship and the correct Indonesian work and residence permits; working on a tourist visa is not permitted. Employers normally guide successful candidates through immigration and documentation, but requirements and fees should be verified with official authorities. Before relocating, arrange accommodation, health insurance, banking access, and emergency funds, and research housing near the workplace.