Digital Support Analyst - Peterborough/Huntingdon

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Digital Support Analyst will provide first- and second-line support for clinical and corporate digital systems across Peterborough and Huntingdon. Requirements typically include experience supporting IT users, diagnosing hardware and software issues, managing service requests, and following ITIL-style processes. Familiarity with NHS systems, Microsoft technologies, networking, identity management, and electronic patient record environments would be advantageous. The successful candidate should communicate clearly with clinical and non-clinical colleagues, prioritise incidents effectively, maintain accurate documentation, and work calmly in a busy healthcare environment. A customer-focused approach, willingness to travel between trust sites, teamwork, confidentiality, and a commitment to patient safety and continuous service improvement are expected.

About the employer

North West Anglia NHS Foundation Trust provides acute and community healthcare services across Cambridgeshire and surrounding areas, including Peterborough City Hospital, Hinchingbrooke Hospital in Huntingdon, and other local facilities. The trust serves a large and diverse population through emergency care, planned treatment, maternity, diagnostics, outpatient services, and specialist clinical teams. Its digital and information services support safe patient care, efficient hospital operations, electronic records, communications, and data-driven decision-making. Employees work in a highly regulated environment where information security, confidentiality, reliability, and service continuity are essential. The trust offers opportunities for professional development, NHS pension membership, annual leave benefits, and experience within a large public-sector healthcare organisation. Digital staff collaborate closely with clinicians, administrators, suppliers, and corporate teams to improve technology-enabled care.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, technology, engineering, finance, education, and public services, with NHS digital roles available in many regions. British culture generally values politeness, punctuality, personal privacy, and clear workplace communication. Lifestyle varies from busy cities to quieter market towns; Peterborough and Huntingdon provide rail connections, green spaces, housing options, and access to Cambridge and London. Living costs are usually higher in southern England, especially near Cambridge and London. Eligible overseas professionals normally need a sponsored work visa, commonly the Skilled Worker route, and must meet salary, English-language, and documentation requirements. NHS employers may sponsor qualifying vacancies, but applicants should confirm sponsorship eligibility directly. Relocation planning should include accommodation, council tax, transport, healthcare registration, banking, and the right to work. The UK has mild, changeable weather and good public transport, although commuting costs can be significant.