Reservations Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Supervisor oversees daily room reservation operations, ensuring accurate bookings, efficient team performance, and excellent guest service. Requirements typically include hotel reservations or front-office experience, supervisory experience, strong knowledge of booking systems and distribution channels, and excellent communication skills. Familiarity with Marriott standards, Opera or similar property-management systems, and revenue-management practices is advantageous. The successful candidate is expected to monitor reservations, handle guest and travel-agent inquiries, coordinate with front office and sales teams, resolve booking issues, maintain accurate records, and support occupancy and revenue targets. Flexibility, attention to detail, professional presentation, and the ability to work shifts, weekends, and holidays are essential.

About the employer

Sharq Village & Spa, a Ritz-Carlton Hotel, is a luxury beachfront resort in Doha, Qatar, combining traditional Qatari architecture and hospitality with the refined service standards of the Ritz-Carlton brand. The property offers upscale accommodation, restaurants, meeting and event facilities, a private beach, and a substantial spa inspired by local culture. It serves leisure travelers, business guests, families, and groups visiting Doha. As part of Marriott International, the hotel operates within a global hospitality network known for structured training, service excellence, international career opportunities, and employee benefits. Staff are expected to deliver highly personalized guest experiences while working collaboratively across departments. The hotel’s location provides convenient access to Doha’s airport, business districts, museums, shopping areas, and cultural attractions.

Working in Qatar

Qatar is a peninsula rather than an island, with Doha as its main employment and lifestyle hub. Hospitality opportunities are available in luxury hotels, resorts, restaurants, events, tourism, and travel services, particularly for candidates with international hotel experience. Qatari culture values respect, modest dress, courteous communication, and awareness of Islamic customs. Life in Doha is modern and generally safe, with excellent malls, beaches, museums, dining, and public transport, although summers are extremely hot. Most overseas employees work under an employer-sponsored residence and work permit; the employer normally arranges entry procedures, medical checks, Qatar ID registration, and often accommodation or a housing allowance. Relocation packages may include flights, transport, meals, healthcare, and annual leave benefits. Candidates should confirm contract terms, probation, working hours, gratuity, accommodation, and visa sponsorship before accepting an offer.