Outpatients Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Outpatients Receptionist welcomes patients, checks them in, books and rearranges appointments, answers telephone and face-to-face enquiries, updates electronic records, and supports clinic administration. Candidates are expected to have good customer-service and communication skills, a professional and caring manner, accurate data-entry ability, and confidence using computers and appointment systems. Previous reception, administrative or healthcare experience is desirable, although relevant transferable experience may be considered. The role requires confidentiality, attention to detail, reliability, and the ability to remain calm while assisting patients, relatives and clinical staff in a busy environment. Flexibility, teamwork and commitment to NHS values are essential.

About the employer

The Hillingdon Hospitals NHS Foundation Trust provides hospital and community healthcare services to people in Hillingdon and surrounding areas of west London. Its main sites include Hillingdon Hospital in Uxbridge and Mount Vernon Hospital in Northwood. The Trust delivers emergency care, outpatient services, surgery, maternity, diagnostics, cancer services and a range of specialist treatments, working closely with local GPs and community partners. As an NHS employer, it offers structured pay scales, annual leave, pension arrangements and opportunities for training and career development. Staff are expected to demonstrate compassion, respect, teamwork and a strong commitment to patient safety and high-quality care. The Trust employs clinical, administrative, technical and support teams, making it a significant local employer with opportunities for people entering healthcare as well as experienced professionals.

Working in United Kingdom

The United Kingdom offers employment opportunities across healthcare, technology, finance, engineering, education, hospitality and public services. NHS roles are available throughout England, Scotland, Wales and Northern Ireland, with London and southeast England generally offering more vacancies but higher living costs. British culture values punctuality, privacy, politeness and clear communication, while communities are increasingly diverse. Lifestyle options range from busy city living to quieter rural and coastal areas, supported by extensive public transport. Most overseas workers need a visa; eligible healthcare professionals may use the Health and Care Worker visa, while administrative roles usually require another qualifying sponsored route and an approved employer. Check current requirements, salary thresholds and occupation eligibility on GOV.UK before applying. Relocation costs, rental deposits, council tax, transport and healthcare arrangements should be planned in advance. Applicants should also confirm whether professional registration or right-to-work checks apply to their role.