Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in running daily reception, concierge, guest services, and night operations. Requirements typically include hotel experience in front-office supervision, strong knowledge of Opera or similar property-management systems, excellent English communication, and the ability to lead shifts and resolve guest concerns. Arabic or additional language skills are advantageous. The successful candidate is expected to maintain Marriott service standards, coach colleagues, coordinate with housekeeping and other departments, manage check-in and check-out procedures, monitor room availability and billing accuracy, and handle complaints professionally. Flexibility for rotating shifts, weekends, and public holidays is essential.

About the employer

La Ville Hotel & Suites CITY WALK Dubai, Autograph Collection is a luxury Marriott-affiliated hotel located in Dubai’s CITY WALK lifestyle district. The property combines contemporary design with an intimate boutique atmosphere and offers hotel rooms, suites, dining venues, meeting facilities, and leisure amenities. As part of Marriott International’s Autograph Collection, it operates within a global hospitality network while maintaining an individual local identity. The hotel serves business travellers, leisure guests, families, and visitors seeking access to Dubai’s shopping, dining, entertainment, and city attractions. Employees are generally expected to deliver polished, personalized service and uphold Marriott’s standards for guest care, professionalism, safety, and operational quality.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it is a popular relocation destination for hospitality professionals, especially in Dubai and Abu Dhabi. Opportunities are available in hotels, restaurants, tourism, events, aviation, retail, and luxury services. The culture blends Emirati traditions with a large international community; respectful dress and behaviour are important, particularly during Ramadan and in public places. Dubai offers modern apartments, extensive public transport, beaches, shopping, nightlife, and year-round warm weather, although summer heat is intense. Most overseas employees require employer-sponsored residence and work visas, with the employer usually arranging medical checks, Emirates ID processing, and work authorization. Candidates should confirm accommodation, transport, insurance, annual leave, flights, and gratuity before accepting an offer. Relocation costs and rent can be high, so comparing the full benefits package is essential.