In-Room Dining Telephone Service Agent (Evenings & Overnight)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The In-Room Dining Telephone Service Agent receives guest calls, explains menus, records food and beverage orders accurately, coordinates with the kitchen and delivery team, and follows up to ensure satisfaction. The role requires strong spoken English, excellent telephone manners, accurate data entry, basic computer or property-management-system skills, and a friendly, professional approach. Previous hotel, restaurant, or customer-service experience is preferred. The successful candidate must remain calm and attentive during busy periods, handle guest requests discreetly, maintain detailed order records, and follow Ritz-Carlton service standards. Because this is an evening and overnight position, flexibility to work late nights, weekends, and public holidays is essential.

About the employer

The Ritz-Carlton, Grand Cayman is a luxury beachfront resort on Seven Mile Beach, operated under The Ritz-Carlton brand and part of Marriott International. The property offers upscale accommodations, restaurants, bars, spa and wellness facilities, meeting spaces, family activities, and personalized guest services. Ritz-Carlton is known for highly attentive hospitality, refined service standards, and employee training focused on anticipating guest needs. Team members work in an international environment serving leisure travelers, families, groups, and high-end visitors. The resort’s operations include front office, housekeeping, food and beverage, culinary, recreation, engineering, and guest-experience teams. Employees commonly benefit from structured training and the wider resources of Marriott, although specific compensation, housing, transportation, meals, insurance, and work-permit arrangements depend on the individual employment offer.

Working in Cayman Islands

The Cayman Islands offer strong opportunities in luxury hotels, restaurants, tourism, finance, construction, healthcare, retail, and professional services. English is the main language, and the culture combines Caymanian traditions with a diverse international community. Grand Cayman has beautiful beaches, excellent diving, boating, restaurants, and a generally safe, polished lifestyle, but living costs—especially rent, groceries, and transportation—are high. Public transport exists but is limited outside main areas, so many residents use cars. Foreign nationals normally need an employer-sponsored work permit before starting employment; the employer typically handles the application, and approval is subject to immigration requirements and local labour-market considerations. Candidates should confirm permit sponsorship, accommodation, insurance, relocation assistance, probation terms, and service-charge arrangements before accepting. Bringing dependants involves additional permissions and costs. Weather is warm year-round, with a higher hurricane risk during the Atlantic hurricane season.