Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, and helps resolve guest concerns. Candidates should have strong communication and customer-service skills, a professional appearance, good computer ability, and confidence working in a busy hotel environment. Previous front-office or hospitality experience is advantageous. Fluency in English is essential, while Maltese and other languages are beneficial. The role requires flexibility to work shifts, weekends and public holidays, as well as attention to detail, teamwork and a genuine interest in creating a positive guest experience.
Can I work in Malta?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Single Permit after a 3-week local advert, EUR 600, plus two short courses (about EUR 475) for hotel jobs.
Watch for: Agencies in Malta warn of paid "job offer" scams.
Official source: Jobsplus: employment licence guidelines. Checked November 2026.
What the job usually comes with in Malta
Usual for Malta, varies by employer. Checked November 2026.
| Housing | Not usually; employers often arrange a shared room and deduct it |
|---|---|
| Meals | Staff meal common |
| Flights | Not standard |
| Service charge | No law; employers vary |
| Contract | Year-round contracts common |
| Leave | 27 days (2026) |
| Income tax | 0% to EUR 12,000, then 15% to 35%; about 14% to 18% in all at EUR 16,000 to 20,000 |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
Working in Malta
Who can work there by passport, what a job usually includes, and island life.
About The Westin Dragonara Resort Malta
The Westin Dragonara Resort Malta is a luxury beachfront resort located in St Julian’s, one of Malta’s best-known tourism and entertainment areas. The resort offers guest rooms and suites, restaurants, bars, conference facilities, leisure amenities and direct access to the Mediterranean. It operates under the Westin brand, part of Marriott International, a global hospitality company with hotels and resorts worldwide. Westin focuses on wellbeing, thoughtful service and comfortable stays, reflected in its sleep, fitness and wellness-oriented guest experience. Employees typically work in a multicultural environment serving international leisure and business travellers. The resort provides opportunities across front office, food and beverage, housekeeping, events, finance, engineering and other hotel departments, making it a notable employer within Malta’s tourism industry.