Front Office Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, manages check-ins and check-outs, handles reservations and payments, answers enquiries, and helps resolve guest concerns. Candidates should have strong communication and customer-service skills, a professional appearance, good computer ability, and confidence working in a busy hotel environment. Previous front-office or hospitality experience is advantageous. Fluency in English is essential, while Maltese and other languages are beneficial. The role requires flexibility to work shifts, weekends and public holidays, as well as attention to detail, teamwork and a genuine interest in creating a positive guest experience.

About the employer

The Westin Dragonara Resort Malta is a luxury beachfront resort located in St Julian’s, one of Malta’s best-known tourism and entertainment areas. The resort offers guest rooms and suites, restaurants, bars, conference facilities, leisure amenities and direct access to the Mediterranean. It operates under the Westin brand, part of Marriott International, a global hospitality company with hotels and resorts worldwide. Westin focuses on wellbeing, thoughtful service and comfortable stays, reflected in its sleep, fitness and wellness-oriented guest experience. Employees typically work in a multicultural environment serving international leisure and business travellers. The resort provides opportunities across front office, food and beverage, housekeeping, events, finance, engineering and other hotel departments, making it a notable employer within Malta’s tourism industry.

Working in Malta

Malta offers regular employment opportunities in hotels, restaurants, tourism, aviation, retail, gaming, finance, technology and customer service. English is an official language and widely used at work, while Maltese is important in local life; Italian and other European languages are also common. The culture combines Mediterranean traditions, historic towns, village festas, seafood and a relaxed social lifestyle. Summers are hot and busy, with mild winters and extensive coastal activities such as swimming, diving and boating. EU, EEA and Swiss citizens can generally live and work in Malta with the required registration. Non-EU nationals normally need a job offer and a Single Permit arranged with employer support before working. Valletta, Sliema, St Julian’s and Gżira offer convenient access to hospitality jobs, though rents can be high. New arrivals should budget carefully, arrange accommodation early and check transport options, tax, healthcare and residence requirements.