Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist provides a welcoming and efficient front-of-house service for patients, visitors and staff. Typical responsibilities include answering telephone calls, arranging and confirming appointments, registering patients, directing enquiries, handling correspondence, maintaining accurate records and supporting general administrative duties. Candidates are expected to have good communication and customer-service skills, a professional and friendly manner, basic computer literacy and strong attention to detail. The ability to remain calm, organised and discreet when dealing with confidential or sensitive information is important. Previous reception, administration or healthcare experience is helpful, although equivalent experience may be considered. Applicants should be reliable, flexible and able to work cooperatively within a busy NHS team.

About the employer

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing healthcare services across North Wales, including Anglesey, Gwynedd, Conwy, Denbighshire, Flintshire and Wrexham. It operates hospitals, community facilities, clinics and primary-care services, supporting a population of around 700,000 people. The organisation employs a wide range of clinical, administrative, technical and support staff and is committed to delivering safe, accessible and compassionate care. Receptionists play an important role in creating a positive first impression, helping patients navigate services and supporting the smooth running of busy departments. Working for the Health Board offers the benefits associated with NHS employment, including structured pay scales, pension arrangements, training opportunities and potential career progression.

Working in United Kingdom

The United Kingdom is an island nation made up of England, Scotland, Wales and Northern Ireland, offering employment opportunities in healthcare, technology, finance, education, manufacturing and tourism. NHS roles are available throughout the country, with particularly strong demand in nursing, administration, social care and allied health services. UK culture is diverse and generally values politeness, punctuality, privacy and work-life balance. Lifestyle choices range from lively cities to quiet rural and coastal communities, with excellent public transport in many areas. Most overseas workers need a visa, usually employer sponsorship under the Skilled Worker route; eligibility depends on the occupation, salary and employer. Some healthcare roles may qualify for the Health and Care Worker visa, but reception positions may not. Applicants should check official UK government requirements before accepting a job. Relocation costs, accommodation, tax, transport and right-to-work documentation should also be planned in advance.