Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, check-in and check-out operations. Requirements typically include hotel front-office experience, strong knowledge of property-management systems, excellent English communication, sound organisational skills and the ability to lead a diverse team. Previous supervisory experience in a luxury or full-service hotel is preferred. The successful candidate is expected to deliver warm, efficient and professional service, resolve guest concerns, coordinate effectively with other departments, maintain accurate operational standards and support training, rostering and performance management. Flexibility to work weekends, evenings and public holidays is essential.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands range from luxury properties such as The Ritz-Carlton and JW Marriott to premium and select-service hotels including Marriott Hotels, Sheraton, Westin and Courtyard. Marriott places strong emphasis on guest experience, service quality, employee development and responsible business practices. Melbourne Marriott Hotel is a centrally located full-service property serving business travellers, leisure guests, groups and events. The hotel typically offers accommodation, dining, meeting facilities, fitness amenities and professional opportunities across rooms, food and beverage, events and administration. Employees may also benefit from Marriott's global training resources and associate travel programs, subject to eligibility and local employment conditions.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, especially in Melbourne, Sydney, Brisbane, Perth, Gold Coast and regional destinations. Workplace culture is generally professional, practical and relatively informal, with emphasis on teamwork, guest service, punctuality and workplace safety. Melbourne provides a multicultural lifestyle, excellent dining, arts, sport and public transport, although rent and living costs can be high. International applicants must hold a visa permitting work; options may include Working Holiday, student, employer-sponsored or skilled visas, depending on nationality, qualifications and occupation. Sponsorship is not guaranteed and should be confirmed with the employer. Relocating requires a valid passport, visa, tax file number, Australian bank account and suitable accommodation. Check current requirements with the Australian Department of Home Affairs before accepting an offer.