Reception Administrator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reception Administrator provides a welcoming, efficient front-of-house service for patients, families and visitors at STEPS Rehabilitation. Responsibilities typically include answering telephone and email enquiries, booking and confirming appointments, registering patients, maintaining accurate records, processing referrals, handling correspondence and supporting clinicians with administrative tasks. Applicants should have strong communication, organisation and customer-service skills, basic IT competence and good attention to detail. Previous reception or healthcare administration experience is advantageous. The successful candidate is expected to be professional, discreet and compassionate, particularly when supporting people with rehabilitation needs, while maintaining confidentiality and following NHS and organisational procedures.

About the employer

STEPS Rehabilitation is a specialist rehabilitation provider in the United Kingdom, supporting people whose lives have been affected by neurological or other complex conditions. Its services may include physiotherapy, occupational therapy, speech and language therapy, nursing, psychology and structured rehabilitation programmes. The organisation works with patients, families, commissioners and wider healthcare teams to help individuals improve independence, wellbeing and quality of life. A reception administrator is an important first point of contact, helping the service operate smoothly and ensuring patients receive a friendly, respectful and organised experience. As with many healthcare employers, staff are expected to protect confidential information, follow safeguarding and information-governance procedures, and work collaboratively across clinical and administrative teams.

Working in United Kingdom

The United Kingdom offers employment across healthcare, administration, technology, finance, education, manufacturing and hospitality, with particularly strong opportunities in larger cities and regional NHS services. British culture generally values punctuality, privacy, politeness and clear professional communication, while communities are diverse and multicultural. Lifestyle varies from busy urban living to quieter coastal and rural areas; public transport is strongest in major cities. International applicants should check whether their role qualifies for a sponsored visa. Reception administration roles commonly do not meet Skilled Worker requirements, so candidates may need another eligible visa route, such as a family, graduate or youth mobility visa. Before relocating, confirm salary, sponsorship, right-to-work rules, accommodation costs, healthcare access and tax obligations. The UK has four nations—England, Scotland, Wales and Northern Ireland—with some differences in public services and employment arrangements.