Duty Manager - The Singapore EDITION

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports daily hotel operations and acts as the senior manager on duty, ensuring smooth guest services across front office and other departments. Candidates typically need hotel operations experience, strong communication and leadership skills, sound judgment, and familiarity with luxury hospitality standards. The role requires handling guest requests and complaints professionally, coordinating departments, monitoring service quality, supporting check-in and check-out operations, managing emergencies, and completing operational reports. Flexibility to work rotating shifts, weekends, and public holidays is expected. The successful candidate should be confident, well organised, calm under pressure, commercially aware, and committed to delivering a distinctive guest experience aligned with The Singapore EDITION's service culture.

About the employer

The Singapore EDITION is part of EDITION Hotels, Marriott International's luxury lifestyle hotel brand. EDITION combines the scale, systems, and global reach of Marriott with a highly individual design, food and beverage, and service concept in each destination. The Singapore property presents a contemporary luxury experience centred on design, personalised hospitality, restaurants and bars, and carefully curated guest spaces. Its team serves international leisure and business travellers while maintaining the polished standards expected of a leading luxury hotel. Employees generally work in a fast-paced, multicultural environment where attention to detail, discreet service, collaboration, and genuine guest engagement are important. As a Marriott-affiliated hotel, the property may also provide access to structured training, internal career opportunities, and recognised hotel employee benefits, subject to local employment terms and the specific position.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, technology, finance, healthcare, and international business. The culture is multicultural, orderly, and generally welcoming, with English widely used alongside Mandarin, Malay, and Tamil. Life is convenient, safe, and efficient, offering excellent public transport, diverse food, shopping, parks, and a lively arts and nightlife scene. Housing is the main expense, especially near central districts, so newcomers often compare shared apartments, serviced accommodation, and public housing rentals in suburban areas. Foreign employees normally need an employer-sponsored work pass; the Employment Pass or S Pass may apply depending on qualifications, salary, and role, while the employer typically manages the application. Candidates should confirm eligibility, medical requirements, taxes, insurance, and relocation support before accepting an offer. Singapore's warm, humid climate and occasional heavy rainfall should also be considered when planning a move.