Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees reception, check-in and check-out, guest services, room assignments, billing coordination and front-desk operations. Requirements typically include hotel or hospitality experience, previous supervisory or managerial responsibility, strong English communication skills and familiarity with hotel property-management systems. Knowledge of additional languages, especially Malay or Mandarin, may be useful. The successful candidate should be customer-focused, well organised, confident handling complaints and capable of leading a diverse team. The role also requires flexibility for shifts, weekends and public holidays, along with close coordination with housekeeping, finance, reservations and other departments. Moxy’s energetic, informal service style calls for a personable, hands-on manager who can create a welcoming guest experience while maintaining operational standards.

About the employer

Moxy Putrajaya is part of Moxy Hotels, Marriott International’s lifestyle hotel brand designed for modern, social and value-conscious travellers. Moxy properties typically combine compact, thoughtfully designed rooms with lively communal areas, a bar-led lobby and a relaxed, playful service culture. Putrajaya, Malaysia’s planned administrative capital, offers a growing business, events and leisure market, with attractions including modern architecture, parks, lakes and convention facilities. As a Marriott property, the hotel benefits from the company’s international operating standards, global reservation platform, loyalty programme and career-development opportunities. Moxy team members are generally expected to be energetic, approachable and comfortable working across traditional hotel functions. Exact opening details, benefits and operating arrangements should be confirmed directly with the recruitment team, as they may vary by property and employment contract.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Putrajaya, Penang, Langkawi, Sabah and Sarawak, particularly in hotels, resorts, food and beverage, events and tourism. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism workplaces. Lifestyle costs are moderate by international standards, although Kuala Lumpur and island resorts can be more expensive. Malaysia has beaches, rainforests, heritage towns and strong food traditions; Putrajaya provides a quieter, modern setting near Kuala Lumpur. Foreign workers normally need an employer-sponsored Employment Pass or other approved work permission, and should not begin work on a tourist entry. Employers commonly assist with applications, but requirements depend on nationality, salary and role. Before relocating, check accommodation, healthcare, transport, tax, insurance and contract conditions, and verify current immigration rules with Malaysian authorities.