Operations Manager - Fairfield by Marriott Jember

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Manager oversees daily hotel operations, coordinating departments such as front office, housekeeping, food and beverage, engineering, and guest services. Candidates typically need hospitality management experience, strong leadership and communication skills, sound operational judgment, and the ability to maintain Marriott service standards. The role is expected to improve guest satisfaction, support financial and performance targets, manage teams effectively, resolve operational issues, and ensure compliance with safety and company procedures. Experience in a branded hotel and familiarity with Indonesian hospitality practices would be advantageous.

About the employer

Fairfield by Marriott Jember is part of Marriott International’s Fairfield by Marriott brand, a global hotel collection focused on dependable, comfortable accommodation and friendly service. The brand generally serves business and leisure travelers by providing practical rooms, breakfast or dining facilities, meeting spaces, and convenient guest amenities. Located in Jember, East Java, the hotel operates within one of Indonesia’s growing regional travel markets, serving local visitors, corporate guests, and tourists exploring the surrounding area. Marriott is one of the world’s largest hospitality companies, with a broad portfolio of internationally recognized hotel brands. Employees can benefit from structured operating standards, professional training, internal mobility, and exposure to global hospitality practices. The Operations Manager would help translate these standards into efficient, consistent, and guest-focused hotel performance.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Sumatra, Sulawesi, and other islands, particularly in hotels, resorts, restaurants, tourism, and travel services. Jember is in East Java, where living costs are generally lower than in Bali or Jakarta, although international amenities may be more limited. Indonesian culture values respect, community, hospitality, and appropriate dress, while English is most useful in tourism workplaces. The lifestyle can include warm weather, local markets, beaches, mountains, and a relaxed social atmosphere, with traffic and administrative processes requiring patience. Foreign employees normally need employer sponsorship and the correct work and stay permits; working on a tourist visa is not permitted. Relocating candidates should confirm housing, medical insurance, flights, taxes, and permit responsibility in the employment contract. Learning basic Bahasa Indonesia is highly recommended for daily life and team communication.