Manager on Duty

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager on Duty provides leadership across the hotel during assigned shifts, ensuring smooth operations and an excellent guest experience. Responsibilities typically include overseeing front office, food and beverage, housekeeping and guest services; resolving complaints; supporting emergency procedures; monitoring service standards; coordinating departments; and completing operational reports. Candidates are generally expected to have hotel or hospitality supervisory experience, strong communication and decision-making skills, sound knowledge of hotel operations, and the ability to remain calm under pressure. Flexibility to work mornings, evenings, weekends and public holidays is required. Experience with Marriott systems, leadership training and relevant Australian work rights would be advantageous.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across luxury, premium and select-service brands. Its brands include Marriott Hotels, The Ritz-Carlton, W Hotels, Sheraton, Westin, The Luxury Collection and many others. Marriott focuses on creating memorable guest experiences, maintaining high service standards and providing career development opportunities for associates. W Brisbane is part of the W Hotels brand, known for contemporary design, energetic service and a lifestyle-oriented approach to hospitality. Located in Brisbane, the hotel offers accommodation, dining, events and leisure facilities for local and international guests. Employees typically work in a diverse, fast-paced environment with access to Marriott’s global training, internal mobility and Bonvoy-related guest service culture.

Working in Australia

Australia offers hospitality opportunities in hotels, resorts, restaurants, events and tourism, particularly in Brisbane, Sydney, Melbourne, Perth, Cairns and coastal destinations. The culture is generally informal, multicultural and direct, with strong emphasis on workplace safety, fairness and work-life balance. Brisbane provides a warm subtropical lifestyle, outdoor recreation, riverfront dining and relatively easy access to beaches and regional attractions. Living costs can be significant, especially for accommodation, so securing a realistic budget is important. International applicants need appropriate work rights, such as an employer-sponsored visa, skilled visa or eligible Working Holiday visa; conditions vary by nationality, age, occupation and employer. Candidates should verify visa requirements through the Australian Department of Home Affairs before accepting employment. Relocation planning should include housing, tax file registration, banking, healthcare and recognition of employment qualifications.