Reservation Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Supervisor oversees daily reservations activities, ensuring accurate bookings, room availability, rate controls, and excellent guest service. Requirements typically include experience in hotel reservations or front office operations, knowledge of reservation systems and hotel distribution channels, strong English communication skills, and good administrative and analytical abilities. Familiarity with Marriott systems is advantageous. The successful candidate is expected to supervise and coach the reservations team, coordinate closely with Front Office, Sales, and Revenue Management, handle special requests and booking issues, maintain accurate records, and support occupancy and revenue targets. Flexibility, attention to detail, professionalism, and the ability to work shifts, weekends, and public holidays are important.

About the employer

Four Points by Sheraton Bintan, part of Marriott International, is a contemporary resort located in Lagoi Bay on Bintan Island, Indonesia. The hotel offers comfortable accommodation, dining, leisure facilities, and access to the island’s beaches and attractions. Four Points by Sheraton is designed for both business and leisure travelers, combining practical amenities with a relaxed, welcoming atmosphere and the brand’s signature food and beverage concepts. As a Marriott property, it operates within a global hospitality network that emphasizes guest satisfaction, service consistency, professional development, and responsible business practices. Employees typically work with international guests and colleagues while gaining exposure to established hotel systems and standards. The resort environment also provides opportunities to collaborate across Rooms, Food and Beverage, Sales, Engineering, and other operational departments.

Working in Indonesia

Bintan is an Indonesian island in the Riau Islands province, known for beaches, resorts, mangrove tours, golf courses, and a quieter lifestyle than nearby Singapore. Hospitality is the main source of formal employment, with opportunities in hotels, restaurants, reservations, guest services, housekeeping, recreation, sales, and resort management. Local culture blends Malay, Indonesian, Chinese, and maritime traditions; respectful dress, friendly communication, and awareness of Muslim customs are appreciated. Life in Lagoi is peaceful and resort-focused, although entertainment, shopping, and specialist services are more limited than in Jakarta or Singapore. Foreign employees generally need employer sponsorship and the appropriate Indonesian work and stay permits; working on a tourist visa is not permitted. Employers commonly assist with immigration, accommodation, transport, meals, insurance, and flights, but benefits should be confirmed in writing. Singapore is accessible by ferry, while domestic connections usually route through Batam or Jakarta.