Care Navigator Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Care Navigator Receptionist provides a welcoming, efficient front-of-house service for patients, visitors and clinical teams. Duties typically include answering telephone and in-person enquiries, booking and coordinating appointments, updating patient records, signposting people to appropriate services, handling confidential information and supporting general administration. Applicants should have strong communication and organisational skills, a calm and professional manner, good IT ability and experience in reception, customer service or healthcare administration. The role requires empathy, discretion, accuracy and the ability to manage competing priorities in a busy environment. Candidates must work well independently and as part of a multidisciplinary team, while following NHS policies on confidentiality, equality, safeguarding and data protection.

About the employer

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides mental health, learning disability, community and specialist healthcare services across Hampshire and the Isle of Wight. The Trust supports people of all ages through hospitals, community settings, clinics and care delivered in patients’ homes. Its services are delivered by multidisciplinary teams that work with patients, families, carers, local authorities and other NHS organisations. The Trust is committed to compassionate, inclusive and patient-centred care, while also promoting staff development, wellbeing and professional learning. A Care Navigator Receptionist contributes to the smooth running of services by helping patients access the right support, coordinating appointments and providing an efficient, respectful first point of contact.

Working in United Kingdom

The United Kingdom offers employment across healthcare, technology, finance, education, manufacturing and hospitality, with particularly strong demand for NHS and social-care staff. British culture is diverse and generally values punctuality, privacy, politeness and clear communication. Lifestyle varies from busy cities to quieter coastal and rural communities; public transport is strongest in urban areas, while housing costs can be high in southern England. The UK has four nations—England, Scotland, Wales and Northern Ireland—each with distinct traditions and landscapes. Visa requirements depend on nationality and role. Overseas healthcare workers may need employer sponsorship, proof of qualifications, English-language evidence and professional registration where applicable. Before relocating, check the relevant UK visa route, NHS recruitment guidance, accommodation costs, tax, healthcare access and right-to-work rules. The Isle of Wight is accessible by ferry and offers a slower coastal lifestyle, though travel and job options may be more limited than on the mainland.