Care Navigator Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Care Navigator Receptionist provides a welcoming, efficient front-of-house service for patients, visitors and clinical teams. Duties typically include answering telephone and face-to-face enquiries, booking and cancelling appointments, updating electronic records, signposting patients to appropriate services, processing referrals and supporting general administrative tasks. Applicants should have strong communication and customer-service skills, good IT literacy, accurate data-entry ability and excellent organisation. Experience in reception, healthcare administration or a busy public-facing environment is desirable. The successful candidate is expected to remain calm and professional, protect confidentiality, work collaboratively, demonstrate empathy and manage competing priorities in accordance with NHS policies and procedures.

About the employer

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides mental health, learning disability, community and specialist healthcare services across Hampshire, the Isle of Wight and surrounding areas. The Trust supports people of all ages through hospitals, community teams, clinics and other local services. Its workforce includes clinical professionals, administrative staff, support workers and corporate teams working together to deliver safe, compassionate and accessible care. As an NHS Foundation Trust, it is publicly funded and accountable to patients, staff and the communities it serves. Employees generally benefit from NHS terms and conditions, including structured pay bands, annual leave, pension arrangements, training opportunities and wellbeing support. The organisation promotes inclusion, dignity, partnership working and continuous improvement, making it a significant healthcare employer across the region.

Working in United Kingdom

The United Kingdom offers employment opportunities across healthcare, technology, finance, education, engineering, retail and public services, with especially strong demand for NHS and care workers. British culture is diverse and generally values politeness, punctuality, personal privacy and clear communication. Lifestyle varies from busy cities to quieter coastal and rural communities; public transport is strongest in larger towns, while driving may be useful elsewhere. The UK has historic cities, extensive countryside and coastlines, museums, music and varied regional food. Citizens of the UK and Ireland have the right to work without a visa. Most other nationals need appropriate permission, such as a Skilled Worker visa, although administrative NHS roles may not always qualify for sponsorship. Check the latest UK Government rules and whether the employer offers sponsorship before relocating. Plan for housing costs, right-to-work checks, National Insurance, healthcare registration and local transport.