Care Navigator Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Care Navigator Receptionist provides a welcoming, professional first point of contact for patients, carers and visitors. Responsibilities typically include answering telephone calls, arranging and confirming appointments, updating electronic records, signposting people to appropriate services, handling confidential information and supporting clinical teams with administrative duties. Applicants should have good communication and customer-service skills, confidence using IT systems, accurate data-entry ability and a calm, organised approach. Experience in healthcare, reception or administration is desirable, along with an understanding of confidentiality, equality and safeguarding. The successful candidate is expected to work reliably within NHS policies, treat people with dignity, manage sensitive or occasionally challenging conversations and contribute positively to a busy multidisciplinary team.

About the employer

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides mental health, learning disability, community, and specialist healthcare services across Hampshire and the Isle of Wight. The Trust supports people in hospitals, community settings and patients’ homes, working with families, carers, local authorities and other NHS organisations. Its services cover children, young people, adults and older people, with a focus on recovery, wellbeing, inclusion and safe, personalised care. As an NHS Foundation Trust, it combines public-service responsibilities with a commitment to improving local health outcomes and involving patients and communities in service development. Employees can generally expect structured NHS terms and conditions, access to training and development, pension arrangements and opportunities to progress across clinical, administrative and support functions.

Working in United Kingdom

The United Kingdom offers employment in healthcare, technology, education, finance, engineering, hospitality and public services. NHS roles are found across cities, towns and rural communities, including Hampshire and the Isle of Wight. British culture is diverse and generally values punctuality, privacy, politeness and respect for different backgrounds. Lifestyle ranges from lively cities to quieter coastal and countryside living, with excellent public transport in many areas, though housing and commuting costs vary considerably. Overseas applicants should check whether their occupation and employer qualify for sponsorship under the UK points-based immigration system. Many NHS vacancies require a valid work visa, English-language evidence and relevant checks; some employers can sponsor eligible roles. Before relocating, budget for rent deposits, utilities, transport, healthcare-related requirements and visa fees. The Isle of Wight offers a slower coastal lifestyle but requires ferry or flight connections to mainland England.