Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist provides a welcoming and efficient front-desk service for patients, visitors and clinical staff. Typical duties include answering telephone calls, booking and managing appointments, processing requests, maintaining accurate patient records, handling correspondence, and supporting the wider practice team. Candidates are expected to have excellent communication and organisational skills, a calm and professional manner, good computer literacy, and the ability to maintain confidentiality. Experience in general practice, healthcare reception or customer service is useful, although training may be provided. The successful candidate should be reliable, flexible, compassionate and able to work accurately under pressure while dealing sensitively with confidential and sometimes difficult situations.

About the employer

Pontesbury & Worthen Medical Practice is a general medical practice serving patients in Pontesbury, Worthen and surrounding communities in Shropshire. As a primary-care provider, the practice offers services such as GP consultations, nurse-led clinics, chronic-condition management, vaccinations, health checks and administrative support for registered patients. Its reception team is central to the patient experience, helping people access appropriate services and coordinating communication between patients, clinicians and external healthcare organisations. Like many UK GP practices, it works within the NHS framework while operating as a local practice with a strong focus on accessible, respectful and confidential care. The practice is located in a rural part of Shropshire, so staff may support a varied patient population and work closely as a small, multidisciplinary team.

Working in United Kingdom

The United Kingdom offers employment across healthcare, technology, finance, education, manufacturing, retail and professional services. NHS and GP practices provide opportunities for receptionists, administrators, nurses and other healthcare workers, although eligibility and registration requirements vary by role. British culture generally values punctuality, privacy, politeness and clear communication. Lifestyle ranges from busy cities to quieter rural communities such as Shropshire, with good public services, historic towns and access to countryside. Living costs are highest in London and the southeast and generally lower in regions such as the West Midlands, Wales and northern England. Most overseas workers need a visa before starting employment; common routes include the Skilled Worker visa, where the role and employer qualify, and family or study routes. Check GOV.UK for current rules, sponsorship requirements, healthcare charges and settlement information before relocating.