Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist will provide a welcoming and efficient front-desk service for patients and visitors at Pontesbury & Worthen Medical Practice. Responsibilities are likely to include answering telephone calls, booking and managing appointments, handling patient queries, registering patients, processing administrative work, and maintaining confidentiality. Candidates should have good communication and organisation skills, a polite and calm manner, basic computer competence, and the ability to work accurately in a busy healthcare environment. Previous NHS, GP surgery, reception, or customer-service experience is desirable. The successful applicant will be expected to treat patients with empathy, follow practice procedures, protect sensitive information, work reliably as part of a team, and remain professional when dealing with challenging or urgent requests.

About the employer

Pontesbury & Worthen Medical Practice is a local NHS general practice serving patients in and around Pontesbury, Worthen and surrounding communities in Shropshire. The practice provides essential primary-care services, including GP consultations, nursing support, chronic-disease management, health checks, preventive care, prescriptions and referrals to other NHS services. As a community medical practice, it relies on a coordinated team of doctors, nurses, receptionists, administrators and other healthcare professionals to deliver safe, accessible and patient-focused care. Reception staff are often the first point of contact and play an important role in helping patients navigate appointments and services. The practice is likely to value discretion, teamwork, courtesy and an understanding of the needs of a rural and varied patient population.

Working in United Kingdom

The United Kingdom offers opportunities across healthcare, technology, finance, education, engineering and hospitality, with the NHS among its largest employers. British culture is diverse and generally values punctuality, privacy, politeness and personal responsibility. Lifestyle ranges from busy cities to quieter rural communities such as those in Shropshire, with access to historic towns, countryside and coastal areas. Living costs vary considerably; London and major cities are usually more expensive than smaller towns. EU and non-EU nationals should check current UK visa rules before accepting employment. Healthcare roles may require employer sponsorship, professional registration or relevant checks, while some administrative jobs may not qualify for sponsorship. Relocating involves arranging accommodation, a National Insurance number, banking, tax registration and healthcare access. Public transport is good in many areas, although a car can be useful in rural locations.