Restaurant Reservation Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservation Assistant supports the restaurant reservations team by handling guest enquiries, taking and confirming bookings, managing cancellations, updating reservation systems, and coordinating table arrangements with restaurant staff. The role typically requires good communication skills, a friendly and professional manner, basic computer knowledge, attention to detail, and the ability to remain organized during busy periods. Previous experience in restaurant reservations, front office, food and beverage, or customer service is advantageous. Candidates should be comfortable speaking with guests by phone, email, and in person, able to work shifts, weekends, and public holidays, and capable of maintaining accurate records while delivering the polished, personalized service expected of The St. Regis brand.

About the employer

The St. Regis Kuala Lumpur is a luxury hotel located in the city’s central business and cultural district, close to major attractions, shopping areas, and transport connections. It is part of Marriott International, one of the world’s largest hospitality companies, whose portfolio includes numerous luxury, premium, and select-service hotel brands worldwide. The St. Regis brand is known for refined service, elegant surroundings, personalized guest experiences, and its signature butler service. The Kuala Lumpur property offers luxury accommodation, restaurants and bars, meeting facilities, wellness services, and event spaces for international and local guests. Employees generally work in a structured hotel environment with opportunities for training, career development, and movement across Marriott properties. The hotel places strong emphasis on guest satisfaction, professional presentation, teamwork, cultural awareness, and consistent service standards.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, with jobs in hotels, restaurants, resorts, tourism, and events. Kuala Lumpur provides the broadest employment market, modern transport, shopping, healthcare, and diverse dining, while island destinations such as Langkawi offer a more relaxed resort lifestyle. Malaysian culture blends Malay, Chinese, Indian, and Indigenous traditions, and English is widely used in hotels and business. Living costs vary, with Kuala Lumpur generally more affordable than many major international cities, although central accommodation can be expensive. Foreign employees usually need an employer-sponsored Employment Pass, and the hiring company must arrange the application and meet relevant salary and qualification requirements. Candidates should secure a written offer, confirm accommodation and benefits, and check immigration rules before relocating. Malaysia’s warm tropical climate, multicultural environment, and growing tourism sector make it attractive for hospitality professionals.