Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in leading daily reception and guest-service operations. Responsibilities typically include supervising front-desk colleagues, coordinating arrivals and departures, handling guest requests and complaints, maintaining service standards, supporting room allocation and billing processes, and assisting with staff scheduling and training. Candidates are expected to have previous hotel front-office or supervisory experience, strong communication and organizational skills, a professional appearance, and confidence handling demanding situations. Fluency in Spanish and English is usually important, while additional languages are advantageous. Familiarity with hotel property-management systems, flexible availability for shifts, weekends and holidays, and a genuine commitment to guest satisfaction are also expected.

About the employer

AC Hotels by Marriott is a contemporary hotel brand created for travelers who value thoughtful design, comfort and efficient, polished service. The brand is part of Marriott International, one of the world's largest hospitality companies, operating thousands of hotels across numerous countries. AC properties typically feature modern accommodation, stylish public areas, curated food and beverage offerings, and a streamlined guest experience. AC Hotel Avenida de América is associated with Madrid's well-connected Avenida de América district, offering convenient access to business areas, transport links and city attractions. Employees benefit from working within Marriott's international operating standards, training resources and potential global career opportunities. The Assistant Front Office Manager would contribute to consistent service delivery, team coordination and a welcoming experience for both business and leisure guests.

Working in Spain Islands

Spain's islands, including the Balearics and Canary Islands, offer varied hospitality opportunities in hotels, resorts, restaurants, front office, guest relations and tourism services. Mallorca, Ibiza, Tenerife and Gran Canaria have particularly active seasonal recruitment, although contracts may be busier during spring and summer. Island life combines outdoor activities, beaches, strong local traditions and a relaxed social atmosphere, but accommodation costs and transport limitations can be significant in popular areas. Spanish is important for daily life and many roles, while English and German are valuable in international resorts. EU, EEA and Swiss citizens can work without a visa, subject to registration requirements. Non-EU nationals generally need an employer-sponsored work permit before starting employment. Candidates should confirm the exact work location, contract length, accommodation arrangements, taxes and relocation support before accepting an offer.