Guest Service Support Expert (Casa Nonna)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Support Expert assists the Casa Nonna restaurant team with welcoming guests, preparing and resetting tables, delivering food and beverages, maintaining cleanliness, and supporting smooth service. Candidates should have a friendly, professional attitude, strong communication skills, good attention to detail, and the ability to work efficiently in a busy restaurant. Previous food-and-beverage or hospitality experience is helpful, although motivated applicants with a strong service mindset may be considered. The role requires flexibility for shifts, weekends, and holidays, along with professional grooming, teamwork, and the ability to stand and move for extended periods. Knowledge of English is important; additional languages are an advantage.

About the employer

The Ritz-Carlton Aruba is a luxury beachfront resort operated by Marriott International, one of the world’s largest hospitality companies. Located on Palm Beach, the resort provides upscale accommodation, dining, spa services, recreation, and personalized guest experiences in a polished Caribbean setting. Its service culture emphasizes genuine care, attention to detail, discretion, and anticipating guest needs. Employees typically work in an international environment and receive access to Marriott’s global training, service standards, and career-development opportunities. Casa Nonna is the resort’s Italian restaurant, offering an elegant dining experience built around traditional Italian cuisine and warm hospitality. As part of The Ritz-Carlton brand, team members are expected to maintain high presentation standards while creating memorable experiences for every guest.

Working in Aruba

Aruba offers employment opportunities in hotels, restaurants, tourism, retail, transportation, water sports, construction, healthcare, and professional services. The island has a multicultural population, and English, Dutch, Spanish, and Papiamento are commonly heard; English is widely used in tourism. Life is sunny, relaxed, and outdoor-oriented, with beaches, snorkeling, diving, nightlife, and strong local food traditions. Housing can be expensive and limited, especially near Palm Beach and Oranjestad, so relocation planning is important. Foreign nationals generally need an employer-sponsored work and residence permit before starting employment; requirements vary by nationality and contract, and working on a tourist stay is not permitted. Employers may provide assistance, but candidates should confirm housing, transportation, insurance, meals, and relocation costs before accepting an offer. Aruba uses the Aruban florin, while US dollars are widely accepted.