Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist provides a friendly, efficient first point of contact for patients visiting or calling the practice. Typical duties include answering telephone enquiries, arranging and cancelling appointments, registering patients, managing correspondence, processing prescriptions and maintaining accurate, confidential records. Applicants should have strong communication and customer-service skills, good IT ability, attention to detail and the confidence to deal sensitively with people who may be unwell or distressed. Previous reception, administrative or healthcare experience is useful, although relevant transferable experience may be considered. Candidates are expected to remain professional, calm and discreet, work reliably as part of a practice team, follow information-governance procedures and support the smooth daily running of the surgery.

About the employer

Pontesbury & Worthen Medical Practice is a primary-care provider serving patients in Pontesbury, Worthen and surrounding communities in Shropshire. Like many UK GP practices, it delivers services through a multidisciplinary team that may include general practitioners, nurses, healthcare assistants, administrative staff and other community healthcare professionals. The practice supports patients with routine consultations, ongoing health conditions, preventative care, referrals and wider NHS services. Its reception team plays an important role in ensuring that patients receive clear information and are directed to the appropriate clinician or service. Working in this setting requires discretion, patience and a strong commitment to patient service. The practice is based in a rural part of England, where staff may work closely with a local community and help maintain accessible healthcare for residents across nearby villages.

Working in United Kingdom

The United Kingdom offers employment across healthcare, technology, finance, education, engineering, retail and public services. NHS and GP roles are found in cities as well as smaller towns and rural communities. British workplace culture generally values punctuality, politeness, personal responsibility and clear communication. Lifestyle varies from busy urban centres to quieter countryside, with good public transport in many areas but limited services in some rural locations. Living costs are highest in London and parts of southeast England; Shropshire is generally more affordable, although transport may be important. Overseas applicants usually need an appropriate visa before starting work. Many healthcare roles require employer sponsorship, professional registration or evidence of English proficiency, but sponsorship is not guaranteed for every practice-based vacancy. Candidates should check GOV.UK immigration rules, eligibility, salary thresholds and NHS employment requirements before relocating.