Front Office Guest Service Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Guest Service Assistant welcomes guests, manages check-in and check-out, responds to enquiries, handles reservations and payments, provides local information, and coordinates with housekeeping and other departments. Candidates are expected to have friendly communication skills, a professional appearance, basic computer literacy, attention to detail, and a genuine commitment to guest satisfaction. Previous hotel, reception, or customer-service experience is preferred. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm and helpful in a busy resort environment. Knowledge of English is essential; additional languages and familiarity with Marriott systems are advantages.

About the employer

Sheraton Fiji Golf & Beach Resort is a large beachfront resort located on Denarau Island, near Nadi, Fiji. It operates under the Sheraton brand, part of Marriott International, one of the world’s leading hotel companies. The resort offers accommodation, restaurants, bars, meeting and event facilities, recreational activities, golf access, swimming pools, and direct access to the Pacific Ocean. Its workforce serves international leisure and business travellers and includes front office, food and beverage, housekeeping, recreation, engineering, sales, and administrative teams. Marriott places emphasis on hospitality standards, guest satisfaction, teamwork, professional development, and its international service culture. Employees may benefit from resort experience, training, staff meals or uniform arrangements, and access to Marriott’s broader career opportunities, subject to the specific employment contract and local conditions.

Working in Fiji

Fiji offers hospitality, tourism, retail, construction, education, healthcare, transport, and professional employment opportunities, with many resort jobs concentrated around Nadi, Denarau, Coral Coast, and Suva. Fijian culture values warmth, community, respect for elders, and welcoming visitors. English is widely used, alongside iTaukei and Fiji Hindi. Life is generally relaxed, with beaches, outdoor activities, village events, and a strong rugby culture, although imported goods and accommodation can be expensive. Overseas workers normally need an employer-sponsored work permit before starting employment; requirements vary by nationality and role, so confirmation from the employer and Fiji immigration authorities is essential. Relocating involves arranging flights, accommodation, banking, healthcare coverage, and transport. Denarau is convenient for resort workers but can be more expensive than nearby Nadi, where more affordable housing and everyday services are available.