Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Supervisor supports smooth front-office and guest-relations operations at Clark Marriott Hotel. Requirements typically include hospitality experience, strong English communication, customer-service skills, computer literacy, and the flexibility to work rotating shifts, weekends, and holidays. A diploma or degree in hospitality or a related field is advantageous. The successful candidate is expected to welcome guests warmly, resolve concerns promptly, coordinate with housekeeping and other departments, monitor service standards, coach team members, and create personalized experiences. Professional presentation, attention to detail, cultural awareness, sound judgment, and the ability to remain calm under pressure are important.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Clark Marriott Hotel
Clark Marriott Hotel is a premium Marriott International property in Clark, Pampanga, Philippines, serving business travelers, leisure guests, events, and visitors to the Clark Freeport Zone. The hotel offers upscale accommodation, dining, meetings and events, wellness facilities, and Marriott Bonvoy guest services. As part of Marriott International, it follows globally recognized standards for hospitality, guest care, employee training, ethical conduct, and operational excellence. The property works with both local and international guests and provides opportunities across front office, food and beverage, housekeeping, culinary, engineering, sales, finance, and other hotel functions. Employees are generally expected to demonstrate teamwork, professionalism, service consistency, and commitment to Marriott’s values.