Dir-Quality Assurance

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Quality Assurance leads the resort’s quality strategy, ensuring guest services, facilities, and operational procedures meet Luxury Collection and Marriott standards. Requirements typically include a bachelor’s degree in hospitality, business, or a related field, several years of hotel operations or quality-management experience, strong knowledge of service standards, auditing, and guest satisfaction systems, and excellent English communication. The successful candidate is expected to build a quality-focused culture, conduct regular inspections and audits, analyze guest feedback, coordinate corrective actions, coach department leaders, and report performance improvements to senior management. Experience in a luxury resort, knowledge of Indonesian hospitality practices, leadership ability, and strong attention to detail are likely to be important.

About the employer

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali is a high-end beachfront resort operated under Marriott International’s Luxury Collection brand. Located in the Nusa Dua resort district, the property is known for its tropical gardens, lagoon-style pools, Balinese-inspired design, premium accommodation, restaurants, spa facilities, and conference and event services. The Luxury Collection focuses on distinctive hotels, local character, personalized service, and memorable guest experiences. As part of Marriott International, the resort benefits from global operating standards, employee training, career mobility, and an international hospitality network. Its workforce typically serves leisure travelers, business guests, weddings, meetings, and luxury holidaymakers. Employees can expect a multicultural environment, structured hotel procedures, and a strong emphasis on guest satisfaction, service consistency, safety, and professional presentation.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, the Riau Islands, and destinations such as Komodo and the Gili Islands. Bali has the largest concentration of international resorts, restaurants, wellness businesses, villas, and tourism services, while Jakarta and Surabaya provide broader corporate and commercial roles. Indonesian culture emphasizes courtesy, community, respect for hierarchy, and religious and regional traditions; Bali is predominantly Hindu, while much of Indonesia is Muslim. Lifestyle ranges from busy resort areas to quieter coastal and rural communities, with generally warm weather, varied food, and affordable local living, although popular Bali districts can be expensive. Foreign employees normally need employer sponsorship, an appropriate work visa or limited-stay permit, and legal authorization before working. Employers commonly assist with immigration, accommodation, insurance, and relocation, but candidates should verify current requirements with Indonesian authorities.