Guest Arrival Expert (CID Agent-Arabic Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Arrival Expert (CID Agent—Arabic Speaker) welcomes guests, manages arrivals and check-in support, handles requests, coordinates with hotel departments, and helps maintain a smooth guest experience. Candidates should have previous hotel front-office, guest-relations, or customer-service experience, strong communication skills in Arabic and English, professional presentation, and confidence using hotel systems and standard office technology. The role requires a guest-focused attitude, accuracy when handling guest information, cultural awareness, flexibility for shifts, weekends, and public holidays, and the ability to remain calm while resolving concerns. Experience with Marriott systems or a similar international hotel brand is advantageous.

About the employer

Four Points by Sheraton Sharjah is part of Marriott International’s Four Points brand, which focuses on comfortable, practical accommodation, friendly service, and good value for both business and leisure travellers. Located in Sharjah, the hotel serves guests visiting the UAE’s cultural capital as well as those travelling between Sharjah, Dubai, and the northern emirates. Its operations typically include guestrooms, food and beverage outlets, meeting facilities, front-office services, housekeeping, and guest-relations functions. As a Marriott property, it is expected to follow international service, safety, training, and guest-experience standards while reflecting the local market. Employees may benefit from Marriott’s structured hospitality environment, brand training, career-development opportunities, and global associate programmes. Exact benefits and employment conditions depend on the confirmed offer and the property’s policies.

Working in United Arab Emirates

The United Arab Emirates is not an island but a Gulf federation offering extensive opportunities in hotels, restaurants, tourism, aviation, retail, events, and business services. Arabic and English are valuable, particularly in guest-facing roles, while multicultural workplaces are the norm. Life is modern and convenient, with excellent roads, shopping, beaches, public transport in major cities, and year-round sunshine; summers are extremely hot. Sharjah is generally more conservative and family-oriented than Dubai, with strong cultural attractions and potentially lower living costs. Overseas employees usually need employer sponsorship, an entry permit, medical testing, Emirates ID registration, and a residence visa. Employers often arrange sponsorship and may provide accommodation, transport, meals, insurance, or annual flights, but these benefits must be confirmed in writing. Candidates should budget for deposits, documentation, and initial living expenses before relocation.