Concierge Manager (Wheels Manager)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge Manager (Wheels Manager) leads the hotel’s concierge, bell, door, valet and guest transportation services. Requirements typically include relevant luxury hotel or front-office experience, strong leadership skills, excellent communication, a professional presentation and the ability to coordinate busy arrivals, departures and vehicle movements. A valid driver’s licence and experience with valet or transport operations may be required. The successful candidate is expected to deliver warm, personalised service, resolve guest concerns promptly, maintain safety and service standards, coach team members and work closely with Front Office, Housekeeping, Security and other departments. Flexibility to work weekends, public holidays and varied shifts is essential.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across more than 130 countries and territories. Its brands range from luxury properties such as The Ritz-Carlton, St. Regis and W Hotels to premium and select-service hotels. Marriott places strong emphasis on guest experience, service excellence, inclusion, professional development and responsible business practices. W Brisbane is a luxury W Hotels property located in Brisbane’s vibrant central business district, combining contemporary design, dining, nightlife and personalised service. Employees typically work in a fast-paced, international environment with opportunities to build careers across Marriott’s global hotel network. Benefits may include staff accommodation or travel rates, meals, training, wellbeing initiatives and access to Marriott’s employee recognition and development programs, subject to local conditions.

Working in Australia

Australia is a large island country with job opportunities in hotels, tourism, restaurants, healthcare, construction, technology and professional services. Brisbane offers a relaxed subtropical lifestyle, warm weather, riverfront attractions, cultural events and easy access to beaches and Queensland destinations. Australian workplace culture is generally practical, informal and respectful, with emphasis on punctuality, safety, teamwork and customer service. Living costs, particularly rent, can be high in inner Brisbane, so researching suburbs and transport is important. Overseas applicants need the correct visa before starting work. Options may include employer-sponsored skilled visas, the Working Holiday visa for eligible nationalities, or other skilled and temporary programs. Applicants should check current requirements with the Australian Department of Home Affairs. Relocating usually involves arranging accommodation, tax and banking registration, health insurance where required, and recognised qualifications or licences.