[S&M] Room Reservation - Agent - Bvlgari Hotel Tokyo

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Reservation Agent manages guest room bookings for Bvlgari Hotel Tokyo, handling telephone, email, and online enquiries, confirming availability and rates, updating reservation records, and coordinating special requests with Front Office and other departments. Candidates are expected to provide polished luxury-hospitality service, communicate confidently in Japanese and English, maintain excellent attention to detail, and protect guest confidentiality. Previous hotel reservations, front-office, or customer-service experience is advantageous. The role requires professional presentation, strong computer skills, accurate administration, flexibility with schedules, and the ability to remain calm and courteous while handling multiple requests.

About the employer

Bvlgari Hotel Tokyo is a luxury hotel operated under the Bvlgari Hotels & Resorts collection, part of the Marriott International luxury portfolio. Located in the Tokyo Midtown Yaesu development near Tokyo Station, the hotel combines Bvlgari’s Italian design, jewelry heritage, and contemporary style with Japanese hospitality. It offers high-end accommodation, restaurants and bars, event facilities, a spa, and personalized guest services. Employees work in an international environment serving affluent leisure, business, and VIP travelers. The hotel places strong emphasis on refined service, attention to detail, discretion, presentation, and brand standards. As part of Marriott International, team members may also have access to structured training, global career opportunities, and employee travel benefits, subject to the applicable employment terms.

Working in Japan

Japan offers hospitality, tourism, technology, healthcare, education, and manufacturing opportunities, with Tokyo providing particularly strong prospects in luxury hotels and international businesses. Japanese workplace culture values punctuality, respect, teamwork, hierarchy, and careful attention to detail. Tokyo is highly convenient and safe, but accommodation and daily expenses can be high. Public transport is excellent, while language ability significantly improves both employment prospects and everyday life; luxury hotels may require business-level Japanese and English. Foreign workers normally need an employer-sponsored work visa, with the appropriate status depending on the position and qualifications. Applicants should confirm sponsorship, salary, housing support, health insurance, taxes, and contract conditions before relocating. Japan has four distinct seasons, excellent food and public services, and a rich blend of traditional and modern culture. New arrivals should arrange residence registration, a local bank account, phone service, and national health insurance where required.