Mgr-Front Office I

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Manager oversees daily reception and guest-service operations, including check-in and check-out, room assignments, billing coordination, complaint resolution, and front-desk team supervision. Candidates are generally expected to have hotel or hospitality experience, preferably in a supervisory or management position, with strong English and Indonesian communication skills. Knowledge of Opera or similar property-management systems, cash handling, service standards, and local hotel procedures is valuable. The successful candidate should be organized, professional, guest-focused, commercially aware, and comfortable working shifts, weekends, and public holidays. Leadership, problem-solving, attention to detail, and the ability to coach colleagues are essential.

About the employer

Four Points by Sheraton is Marriott International's approachable, full-service hotel brand, designed for travelers who value genuine service, comfortable accommodation, social spaces, and practical amenities. Four Points by Sheraton Medan offers an international hospitality environment in North Sumatra's largest city, serving business travelers, leisure guests, groups, and local events. As part of Marriott International, the hotel follows established global standards for guest service, safety, training, and operational performance, while adapting its offerings to local culture and market needs. Employees typically benefit from structured procedures, career-development opportunities, and exposure to an international hotel network. The property works across rooms, food and beverage, meetings, and guest services, making it suitable for hospitality professionals seeking management experience in Indonesia.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across Java, Bali, Sumatra, Lombok, and other islands. Medan, on Sumatra, has growing demand in hotels, restaurants, tourism, aviation, logistics, and corporate services. Bali offers the broadest tourism employment market, while Jakarta and Java provide stronger corporate and business opportunities. Indonesian culture values politeness, community, respect for hierarchy, and relationship-building; basic Bahasa Indonesia is highly useful even in international hotels. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable local food and transport, though major tourist areas can be expensive. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit, commonly arranged through the company. Do not work on a tourist visa. Applicants should confirm accommodation, healthcare, tax, contract terms, and relocation support before accepting an offer.