Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages guest reservations, amendments, cancellations and inquiries through telephone, email and booking systems. Requirements typically include previous hotel reservations or front-office experience, strong English communication, computer and property-management-system skills, and excellent attention to detail. Knowledge of additional languages and Marriott or luxury-hotel experience is advantageous. The successful candidate is expected to provide accurate, friendly and efficient service, understand room types, rates, packages and hotel policies, promote available services, maintain reservation records, and coordinate closely with Front Office, Sales and Revenue teams. Flexibility for rotating shifts, weekends and public holidays is normally required, together with a professional appearance and a guest-focused attitude.

About the employer

W Bangkok is a luxury lifestyle hotel operated under the W Hotels brand, part of Marriott International, one of the world’s largest hospitality companies. Located in Bangkok’s central business and entertainment district, the hotel combines contemporary design, energetic social spaces, restaurants, bars and distinctive guest experiences. W Hotels is known for its modern, trend-conscious identity, personalized service and “Whatever/Whenever” approach to hospitality. Employees work in an international environment serving leisure travelers, business guests, event clients and members of the local community. Marriott typically provides structured training, employee travel benefits, career development opportunities and standards covering service quality, safety and professional conduct. Benefits and service-charge arrangements for this position depend on the property’s employment terms and local regulations.

Working in Thailand

Thailand offers hospitality opportunities across Bangkok, Phuket, Koh Samui, Krabi, Pattaya and other resort destinations, especially in hotels, restaurants, diving, wellness and tourism services. Bangkok provides the broadest career market and a lively urban lifestyle, while the islands offer beaches, outdoor activities, a slower pace and strong seasonal tourism. Thai culture values politeness, respect for elders, calm communication and appropriate dress, particularly in workplaces and temples. Living costs vary: Bangkok and major resort islands are generally more expensive than provincial areas. Foreign workers normally need an employer-sponsored Non-Immigrant B visa and a Thai work permit before legally working; requirements can change, so applicants should confirm details with the employer and Thai authorities. Employers may assist with documentation, but accommodation, flights and relocation support are not guaranteed.