Restaurant Receptionist | JW Marriott Hotel Tokyo

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Receptionist welcomes guests, manages reservations, coordinates seating, answers enquiries, and supports smooth restaurant operations at JW Marriott Hotel Tokyo. Candidates should have customer-service or restaurant experience, strong communication skills, professional grooming, and the ability to remain calm in a busy luxury-hospitality environment. English is generally useful, while conversational or business-level Japanese is highly advantageous for serving local guests. Familiarity with reservation systems, telephone etiquette, and basic computer skills may be expected. The successful candidate should demonstrate warmth, cultural awareness, attention to detail, teamwork, flexibility for shifts, and a genuine commitment to Marriott’s luxury service standards.

About the employer

JW Marriott Hotel Tokyo is a luxury hotel operated under JW Marriott, Marriott International’s premium brand focused on refined service, thoughtful experiences, and guest wellbeing. The property is located in Tokyo and offers upscale accommodation, restaurants and bars, meeting facilities, and wellness-oriented amenities. JW Marriott hotels typically serve international travelers, business guests, and high-end leisure customers, with an emphasis on personalized hospitality and polished presentation. Marriott International is one of the world’s largest hotel companies, operating thousands of properties across numerous brands and countries. Employees generally work in multicultural teams and receive exposure to global hospitality standards, training, and career-development opportunities. Specific benefits, working hours, and employment conditions for this role depend on the hotel’s Japanese employment contract and should be confirmed directly with the recruiting team.

Working in Japan

Japan is an island nation with strong opportunities in hotels, restaurants, tourism, retail, technology, and international business. Tokyo offers excellent public transport, diverse dining, modern services, and many international workplaces, though housing and daily expenses can be high. Japanese culture values punctuality, courtesy, cleanliness, teamwork, and respect for workplace hierarchy. Hospitality employees should expect formal service standards and potentially rotating shifts, including weekends and holidays. Foreign nationals normally need an appropriate work visa before starting employment; hospitality roles may qualify under categories such as Specified Skilled Worker or Engineer/Specialist in Humanities/International Services, depending on duties and qualifications. Employer sponsorship is often required. Plan for residence registration, health insurance, taxes, banking, and accommodation. Learning Japanese significantly improves workplace communication and everyday life. Tokyo has busy urban living, while regional areas may offer lower costs and a quieter lifestyle.