Quality Assurance Senior Coordinator (The Westin Dragonara Resort)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality Assurance Senior Coordinator supports the resort in maintaining Marriott and Westin service standards. Typical responsibilities include monitoring guest feedback, coordinating quality audits, reviewing operational procedures, preparing reports, identifying service gaps, and helping departments implement improvement plans. The role may also involve supporting employee training, maintaining quality documentation, and following up on corrective actions. Candidates are expected to have hotel or hospitality experience, strong organizational and analytical skills, excellent English communication, attention to detail, and confidence working with several departments. Knowledge of quality systems, guest satisfaction tools, Microsoft Office, and Marriott operating standards would be advantageous. A professional, approachable attitude and the ability to coach colleagues and manage deadlines are important.

About the employer

The Westin Dragonara Resort is a large beachfront hotel in St. Julian’s, Malta, operating under Marriott International’s Westin brand. The resort offers accommodation, restaurants, bars, leisure facilities, meeting spaces, and guest services for international holidaymakers, business visitors, and events. Westin is known for its focus on wellbeing, including sleep, fitness, healthy dining, and a balanced guest experience. As part of Marriott’s global hospitality network, the property follows established service, operational, and quality standards while adapting them to the Maltese market. Employees work in a multicultural environment with opportunities across rooms, food and beverage, events, engineering, finance, commercial functions, and guest relations. The resort’s coastal location and year-round tourism make it a significant hospitality employer in Malta.

Working in Malta

Malta offers job opportunities in hotels, restaurants, tourism, aviation, gaming, finance, technology, healthcare, construction, and customer service. English is an official language and is widely used at work, while Maltese is the national language; Italian is also commonly understood. Life combines a Mediterranean climate, historic towns, seaside activities, busy summer tourism, and a relaxed social culture. Popular areas such as St. Julian’s and Sliema are convenient but can be expensive, while locations farther from central resorts may offer lower rents. EU, EEA, and Swiss nationals generally do not need a visa but must complete local registration requirements. Non-EU nationals normally need a job offer and an employer-supported Single Permit before working. Applicants should budget for accommodation, transport, deposits, healthcare-related costs, and relocation paperwork. Malta’s buses serve most areas, although traffic can be heavy during peak periods.