Operations Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Operations Expert supports the day-to-day hotel operation at Moxy Osaka Honmachi, creating a welcoming and energetic guest experience. Duties may include check-in and check-out, reservations, guest requests, payments, local recommendations, telephone assistance, and supporting food and beverage or other operational areas. Candidates should have strong communication and customer-service skills, a positive and flexible attitude, professional presentation, and the ability to work shifts, weekends, and holidays. English is useful in this international hotel environment; Japanese ability is highly advantageous and may be required for many guest-facing tasks. Previous hospitality experience, basic computer skills, and the ability to remain calm in a busy setting are expected.

About the employer

Moxy Osaka Honmachi is a lifestyle hotel operated under Moxy Hotels, Marriott International’s youthful, social hotel brand. Located in Osaka’s Honmachi district, the property is designed around informal service, modern communal spaces, music, food, drinks, and an energetic atmosphere. Moxy team members are expected to be approachable, adaptable, and comfortable working across traditional hotel departments rather than remaining limited to one task. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across many brands and countries. Employees may benefit from structured training, international career opportunities, hotel discounts, and Marriott’s wider employment programs, subject to local terms and eligibility. The working culture generally emphasizes guest engagement, teamwork, service consistency, and an authentic connection with the local destination.

Working in Japan

Japan offers hospitality opportunities in hotels, restaurants, resorts, tourism, retail, technology, and education, with major employment centers in Osaka, Tokyo, Kyoto, Hokkaido, and Okinawa. The culture values punctuality, politeness, cleanliness, teamwork, and respect for workplace procedures. Daily life is generally safe and convenient, with excellent public transport, but housing deposits, commuting costs, and language barriers can be significant. Osaka is known for friendly social culture, excellent food, historic neighborhoods, and relatively lower living costs than Tokyo. Foreign employees normally need an appropriate work visa before starting employment; the employer may provide sponsorship, but this must be confirmed directly. Common requirements include a valid passport, employment contract, visa application documents, and sometimes proof of qualifications. Learning practical Japanese greatly improves workplace communication and relocation success. Research accommodation, taxes, health insurance, banking, and registration procedures before arrival.