Guest Experience Expert - Concierge (Royal Orchid Sheraton Riverside Hotel Bangkok)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert – Concierge welcomes guests, provides tailored recommendations, arranges transportation and activities, handles requests, and coordinates with hotel departments to create memorable stays. Candidates should have hospitality or customer-service experience, strong communication skills, good English, a professional appearance, and confidence using hotel systems and basic office technology. Knowledge of Bangkok attractions, restaurants, transport, and local culture is advantageous. The role requires flexibility for rotating shifts, weekends, and public holidays, along with a proactive, service-minded attitude, excellent organization, and the ability to remain calm while resolving guest concerns.

About the employer

Royal Orchid Sheraton Riverside Hotel Bangkok is a luxury riverside hotel operated under the Sheraton brand by Marriott International, one of the world's largest hospitality companies. Located beside the Chao Phraya River, the hotel serves leisure and business travelers with guest rooms, restaurants, meeting facilities, recreational amenities, and concierge services. Marriott is known for international operating standards, structured training, career mobility, and a broad global portfolio of hotel brands. Employees typically work in a multicultural environment and may receive benefits such as meals, uniforms, service charge eligibility, staff rates, and development opportunities, subject to local policy and employment terms.

Working in Thailand

Thailand offers hospitality opportunities across Bangkok, Phuket, Koh Samui, Krabi, and other resort islands, especially in hotels, restaurants, wellness, marine activities, and guest services. The culture values politeness, respect, calm communication, and friendly service; learning basic Thai is helpful. Island life provides beaches, warm weather, outdoor activities, and a relaxed social atmosphere, although transport, healthcare, and housing can be more limited and seasonal than in Bangkok. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and a work permit before starting work; requirements include a valid passport, employment documents, and sometimes degree or experience evidence. Employers often assist with sponsorship, but candidates should confirm salary, accommodation, insurance, service charge, and relocation support. Research living costs, monsoon seasons, transport links, and local regulations before moving.