Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations and acts as the senior point of contact for guests and departments during assigned shifts. Requirements typically include a diploma or degree in hospitality, previous front-office or hotel supervisory experience, strong English communication skills, and familiarity with hotel systems and service standards. The successful candidate is expected to lead colleagues confidently, resolve guest concerns professionally, coordinate with housekeeping, food and beverage, security, and engineering teams, and maintain Ritz-Carlton quality standards. Flexibility to work shifts, weekends, and public holidays is essential. A polished appearance, sound judgment, calm approach under pressure, and strong attention to detail are also expected.

About the employer

The Ritz-Carlton Jakarta, Mega Kuningan is a luxury hotel in Jakarta’s prominent business and diplomatic district. It is part of The Ritz-Carlton Hotel Company, a Marriott International luxury brand known for highly personalized service, refined facilities, and strong attention to guest experience. The property serves business travelers, diplomats, leisure guests, and major events, with upscale rooms and suites, restaurants, meeting venues, wellness facilities, and executive services. Employees work in a structured international hospitality environment with formal training, detailed operating standards, and opportunities to develop within Marriott’s global network. The hotel’s culture emphasizes courtesy, discretion, teamwork, anticipation of guest needs, and consistent service excellence. Compensation may include a basic salary, service charge, insurance, meals, uniforms, training, and other benefits depending on the employment contract and local policy.

Working in Indonesia

Jakarta is on Java, Indonesia’s main economic island and the country’s largest source of hospitality, tourism, corporate, technology, and service-industry jobs. Opportunities are also available in Bali, Lombok, Batam, and resort areas across the archipelago, although salaries and living costs vary considerably. Indonesian culture values hospitality, respect for elders, community, and religious diversity; modest dress and polite communication are appreciated. Jakarta offers major shopping, dining, nightlife, and professional networks, but has heavy traffic, a fast pace, and a higher cost of living than many regional cities. Bali and smaller islands provide a more relaxed lifestyle but can be seasonal. Foreign workers generally need employer sponsorship, an approved work permit, and the correct limited-stay visa before starting employment. Candidates should confirm housing, health insurance, taxes, relocation support, and contract terms with the employer.