Front Office Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Agent welcomes guests, completes check-in and check-out, manages reservations and room assignments, handles payments, answers questions, and resolves guest concerns professionally. Candidates should have strong communication and customer-service skills, a polished appearance, basic computer knowledge, and the ability to work accurately under pressure. Previous hotel or front-office experience is preferred, while familiarity with Marriott systems is advantageous. The role requires flexibility to work shifts, weekends, and public holidays. Candidates should be culturally aware, service-minded, reliable, and comfortable working in a luxury desert-resort environment. English is generally required; additional languages are helpful.

About the employer

Al Wathba, a Luxury Collection Desert Resort & Spa Abu Dhabi, is a high-end Marriott International property located in the desert area of Abu Dhabi. The resort combines Arabian-inspired architecture and hospitality with luxury accommodation, dining, wellness facilities, outdoor experiences, and opportunities to explore the surrounding desert landscape. As part of The Luxury Collection, it focuses on distinctive, locally connected guest experiences and personalized service. Marriott International is one of the world’s largest hospitality companies, operating hotels and resorts across numerous international brands and destinations. Employees typically work within structured service standards, training programs, and an internationally diverse team. The property serves leisure travelers, couples, families, groups, and guests seeking a peaceful luxury retreat away from central Abu Dhabi.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers strong hospitality employment opportunities in Abu Dhabi, Dubai, Ras Al Khaimah, and other emirates. Hotels, resorts, restaurants, airlines, retail businesses, and tourism companies regularly recruit international workers. UAE culture blends Islamic traditions, Emirati heritage, and a highly international population. Daily life is modern and convenient, although summers are extremely hot and accommodation costs can be high in major cities. Employees should respect local customs, dress appropriately in public areas, and observe rules concerning alcohol and public behavior. Most expatriates require employer-sponsored residence visas, work permits, medical testing, and an Emirates ID. Employers may provide accommodation, transport, meals, insurance, annual leave, and return flights, depending on the contract. Candidates should verify all benefits, recruitment fees, probation terms, and visa arrangements before relocating.