Reservation Sales Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Sales Agent handles guest enquiries, creates and modifies reservations, explains room types, rates, packages and hotel facilities, and supports revenue growth through appropriate upselling. Candidates should have strong spoken and written English, good customer-service and communication skills, basic computer knowledge, and the ability to manage telephone and online bookings accurately. Previous hotel reservations, front-office, or customer-contact experience is advantageous. Familiarity with hotel reservation systems such as Opera is helpful. The role requires a professional telephone manner, attention to detail, sales confidence, teamwork, and flexibility to work rotating shifts, weekends and public holidays. Candidates are expected to respond promptly, maintain accurate records, resolve booking issues courteously, and represent Courtyard by Marriott professionally.

About the employer

Courtyard by Marriott Kuala Lumpur South is part of Marriott International, one of the world’s largest hospitality companies. Courtyard hotels are designed primarily for business and leisure travellers, offering comfortable accommodation, practical workspaces, dining, meeting facilities and friendly, efficient service. The Kuala Lumpur South property serves guests visiting the city’s southern districts and surrounding commercial, residential and transport hubs. Marriott operates a broad portfolio of international hotel brands and is known for structured training, global service standards, internal career mobility and employee travel benefits, subject to local terms. In a reservations role, employees typically work closely with front office, sales, revenue management and housekeeping teams to ensure accurate inventory control and a smooth guest journey. The position offers useful experience in hotel operations, customer service and commercial decision-making within a recognised global hospitality environment.

Working in Malaysia

Malaysia is a diverse relocation destination, combining modern cities with tropical islands and multicultural communities. Kuala Lumpur is not an island, but it is the country’s main hospitality and business hub, with extensive public transport, shopping, international food and a generally lower cost of living than Singapore. Hotel jobs are also available in Penang, Langkawi, Sabah, Sarawak and resort islands such as Redang and Tioman. Malay, Chinese and Indian influences shape local festivals, food and daily life, while English is widely used in tourism and business. Coastal and island living offers beaches, diving and a slower pace, though transport and housing can be less convenient. Malaysian citizens can work without immigration restrictions. Foreign candidates normally need an employer-sponsored employment pass, and approval depends on qualifications, salary, nationality and current regulations. Relocating workers should confirm accommodation, transport, medical cover, taxes and visa arrangements before accepting an offer.