Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, guest services, concierge coordination, check-in and check-out, room allocation, billing, and daily front-desk operations. Candidates typically need hospitality experience in a supervisory or front-office role, strong English communication skills, sound knowledge of hotel systems, and the ability to resolve guest concerns professionally. Arabic or additional languages may be advantageous. The successful candidate is expected to lead and coach the front-office team, maintain high Luxury Collection and Marriott service standards, coordinate effectively with other departments, monitor guest satisfaction, and remain calm and organized during busy periods. Flexibility for rotating shifts, weekends, and public holidays is essential.

About the employer

Al Wathba, a Luxury Collection Desert Resort & Spa Abu Dhabi, is a high-end Marriott property located in the desert surroundings of Abu Dhabi. The resort combines traditional Emirati-inspired design with luxury accommodation, spa facilities, restaurants, leisure activities, and expansive outdoor spaces. As part of Marriott International’s Luxury Collection, it focuses on distinctive local experiences, personalized service, and memorable stays for international and regional guests. The property serves leisure travelers, couples, families, and groups seeking a peaceful desert retreat away from the city. Employees work within Marriott’s international hospitality framework, with emphasis on guest satisfaction, professional standards, teamwork, and cultural awareness. The resort environment can provide strong experience for hospitality professionals seeking exposure to luxury operations and a destination-focused property in the United Arab Emirates.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, offering broad opportunities in hotels, tourism, aviation, retail, finance, construction, healthcare, and technology. Abu Dhabi and Dubai have especially active hospitality markets, while resort locations provide a quieter lifestyle. UAE culture blends Islamic traditions, Emirati heritage, and a large international expatriate community. Respectful dress, public behavior, and awareness of Ramadan customs are important. Living standards are generally comfortable, though housing and schooling can be expensive. Most overseas employees require an employer-sponsored residence and work visa; employers commonly arrange medical testing, Emirates ID processing, and permits after arrival. Benefits may include accommodation, transport, insurance, annual leave, and flights. Before relocating, candidates should confirm the complete package, probation terms, working hours, accommodation arrangements, and document attestation requirements.